Air France-KLM has opened its Africa headquarters in Nairobi, as part of its strategic plan to bolster its network and enhance services in the region.
The new office will be in charge of seven markets, including Kenya, Uganda, Tanzania, Rwanda, Djibouti, South Africa, Nigeria, and Ghana, with the addition of South Africa, Nigeria, and Ghana as new markets.
The new office is situated in Merchant Square on Riverside Drive and will serve East and Southern Africa, as well as Nigeria and Ghana. The office will be headed by Mr. Marius van der Ham, who will serve as the Group’s General Manager (GM)
It will provide customers with a wide range of services, including ticketing, sales, and customer support. Customers will also be able to access information on the group’s products and services, including the Flying Blue loyalty program and the group’s partnerships with other airlines. In addition, it will enable Air France-KLM to better serve the growing demand for air travel in the region. The group currently operates flights to various destinations in East Africa, including Nairobi and Dar es Salaam.
Senior Vice President of Long-Haul at Air France-KLM Zoran Jelkic said, “It made sense to bundle the strength of the different countries by creating a regional office in Nairobi which has become a centre of excellence to align our Air France & KLM policies and processes for this region and support the local teams for their specific requirements. For our customers, the new office has the benefit of a streamlined organization in terms of product offering, customer service and airport experience”.
As part of its commitment to boosting the travel experience, Nairobi is connecting the region to the world via the Group’s two hubs in Paris Charles de Gaulle and Amsterdam Airport Schiphol hence affording customers greater choice and flexibility when it comes to their travel needs.