LG recently launched the Best Care Trailer, a 40-foot mobile customer support unit. The trailer is specifically designed to deliver technical assistance and repairs to customers wherever they are.
As a customer, buying a product from whichever brand is just the beginning. What sets the brand apart is the after sales service provided which ensures that you as a customer continues to enjoy good performance long after making the purchase.
As, a brand LG has been at the forefront of ensuring that their customers access quality after sales service. This has seen many customers myself included being able to utilize their products years after purchase. With replacement being done due to the need for an upgrade and not because the products has stopped working. Which has ensured that their customers remain loyal to the brand.
The introduction of the Best Care Trailer seeks to take their after sales service a notch higher. This is by ensuring that everybody no matter their location is able to access their services.
Taking Services Directly to Customers
For the longest time, after-sales service has been tied to service centers. This often-necessitated customers to travel long distances to access technical support. However, the LG Best Care Trailer is changing the narrative by bringing service directly to the customer’s doorstep. Whether you live in Nairobi, Kisumu, Eldoret, or Mombasa, this mobile service trailer makes it easier for you to get your LG appliances checked, maintained, and repaired conveniently.
Affordable Services
A major pain point for many consumers is the high cost of maintaining electronics. The Best Care Trailer addresses this by offering affordable diagnostic and repair services, ensuring that customers can extend the life of their appliances without breaking the bank.
Sustainability
By bringing services closer to the people, the LG Best Care Trailer encourages regular maintenance thus contributing to sustainability. Appliances will last longer, reducing electronic waste and saving customers from unnecessary replacements.
Building Trust
One of the biggest challenges’ consumers face in the Kenyan market is access to reliable, authorized technicians. Many a people have horror stories of how fundi’s who pretended to be knowledgeable ended up spoiling their expensive electronics. With the Best Care Trailer, LG is removing the uncertainty as customers can now interact with certified LG technicians in person, ensuring their products are in safe hands.
Enhancing Customer Experience
As a customer purchasing an electronic appliance, the last thing one would want is dealing with an unresponsive brand. This is because electronics are generally not cheap as such one requires adequate support after the purchase to ensure that one is able to enjoy it. The LG Best Care Trailer will go a long way in ensuring that everyone who has purchased a LG appliance will be able to enjoy it without worries of it breaking down.