Bolt has announced a 10% increase in base fares across all its ride categories. This follows an uproar by taxi hailing app drivers due to low fares.
According to Bolt, the decision reflects their ongoing dedication to providing fair compensation and enhancing working conditions for its driver-partners, who are at the core of their business.
In recent months, Bolt has engaged in extensive dialogue with its driver community and industry regulator to better understand their challenges, especially in light of rising operational costs. The feedback received highlighted the need for a fare adjustment to help drivers maintain sustainable earnings while continuing to provide safe, reliable, and high-quality service to riders across Kenya.
Following the announcement, all rides booked through the Bolt platform will reflect a 10% increase in the base fare, for example the base fare for the Economy category will move from Kshs. 200 to Kshs. 220. This is expected to directly impact driver earnings positively, providing them with better returns for each trip completed. The additional income for drivers will also incentivise them to maintain the high standards of service to riders on the platform.
Linda Ndungu, General Manager, Rides said- “Today we have announced a 10% fare increase on our platform as we recognise the essential role our drivers play in delivering exceptional service to our customers. This fare adjustment is not just a price change but also a step towards acknowledging the value our drivers bring to the platform every day. We believe that this move will help our drivers earn a fair wage, which in turn will allow them to continue providing the reliable and safe transportation our riders depend on.”
Bolt has always prioritised the well-being of its driver-partners. As part of this commitment, the company has introduced several initiatives over the past year. These include driver rewards initiatives like the ongoing drive for a prize campaign, driver compliments features on its app, and driver engagement forums to enhance driver relations. The latest fare adjustment is a continuation of these efforts, aimed at creating a more balanced and mutually beneficial ecosystem for both drivers and riders.
As a business, Bolt consistently works towards enabling its driver partner’s entrepreneurial journey through its platform. The company remains focused on the overall driver and rider experience, and will continue to provide its driver partners with both online and in-person support to facilitate their success.
The fare increase comes at a time when the cost of living in Kenya has been on the rise, impacting both drivers and riders alike. Bolt remains committed to balancing the needs of its driver-partners while ensuring affordability and accessibility for its riders. The company will continue to monitor the economic landscape and engage with all stakeholders to make any necessary adjustments in the future.