Kenya Airways has partnered with Safaricom in a bid to drive innovations that will enhance the airline’s operational efficiency, strengthen cybersecurity, and elevate the customer experience.
Under the partnership, Kenya Airways and Safaricom will focus on enhancing connectivity, in-flight Wi-Fi, Infrastructure Inspection, Security Surveillance, loyalty programs, data science, software development, and aviation innovation in areas such as agriculture.
The companies will also collaborate in developing and implementing Internet of Things (IoT) solutions for warehousing, baggage tracking, aircraft materials and ULD, to cover tracking, location, reconciliation and stock taking.
Fredrick Kitunga, Chief Information and Data Officer at Kenya Airways said: “Kenya Airways collaboration with Safaricom is a testament to the power of co-creation. By harnessing our combined expertise, we are not only addressing today’s challenges but also laying the groundwork for sustainable growth, enhanced connectivity, and transformative innovations that will benefit our customers and communities for years to come.”
Safaricom, Cynthia Kropac, Head of Business noted, “This Memorandum of Understanding solidifies our commitment to providing a transformative experience for our customers, connecting people in new and innovative ways. By leveraging our respective strengths—Kenya Airways in providing safe journeys and Safaricom in cutting-edge communications and technology—we ensure that our customers remain seamlessly connected throughout their travels.”